QUALITY POLICY
A.A.C policy is to provide products and service with highest quality which satisfy our satisfy our clients requirements. Total quality will be a permanent feature within this company. It will be implemented monitored, nurtured and maintained by having a continuing quality improvement program which will be achieved through our manpower working together for successes.
A.A.C commits and empowers its employees to implement this policy through course of actions:
- Clearly understand client needs and product that meet those needs.
- Integrate quality management principles into critical business processes and decision-making practices.
Continuously improve the effectiveness of the quality management system, our processes, products, to enhance their value for client.
- Establish high quality requirement and ensure that the suppliers, partners and contractors to comply with them.
- Maintain high quality management system to conform the requirements of ISO9001.
- Comply with the relevant regulatory requirements.
TYPICAL QUALITY OBJECTIVES
A list of objectives discussed at a client focus group drawn from small businesses is shown below. These from typical quality objectives with which many businesses may identify. How many are relevant to you?
- Increase Client satisfaction.
- Reduce rework.
- Introduce quality control.
- Introduce staff training.
- Undertake staff attitude surveys.
- Reduce clients complaints.
- Improve information to workfare.
- Introduce continuous improvement.
- Keep up with technology.
- Increase profits.
- Introduce research and development,
- Introduce recognized quality standards.
- Improve negotiation skills with staff and suppliers.
- Increase knowledge of client requirements.
- Invest in new technology.
- Communicate through the business.
- Undertake internal and external quality audits.
- Introduce quality circles.
- Begin ISO9000 process.
BERAKING OBJECTIVES DOWN
- You need to be able to break each objective down into a series of sub-objectives the activists needed for each, to put a timescale on each and to consider potential problems.
- Monitoring and evaluating progress.
MONITORING AND EVALUATING PROGRESS
- If can be difficult to keep on course with you plan.
- Quality improvement is about the continuous improvement of all processes within an organization; the key is to approach the improvement in a planned and controlled manner.
